Shipping policy
Order Processing
Your order will be handled within 1 to 3 business days once payment is confirmed. Weekends and public holidays are excluded from this processing window. Heavy shopping seasons and promotional events may cause slight delays, and we will send email notifications to keep you updated.
Shipping Options & Estimated Delivery
All packages ship from our warehouse in the United Kingdom.
- Express Shipping: £9.50 for orders below £50. Estimated transit time: 2–17 business days after dispatch.
- Standard Shipping: Complimentary for orders £50 and above. Estimated transit time: 3–25 business days after dispatch.
Delivery timelines are estimations and cannot be fully guaranteed. Customs inspections, remote locations, bad weather, and courier disruptions can extend delivery time.
Package Tracking
You will receive a shipping confirmation email containing your tracking number once your parcel leaves the warehouse. Please allow up to 48 hours for tracking data to sync and show updates on the courier platform.
Shipping Address Verification
Double-check your delivery address prior to checkout. Once shipped, address edits or package reroutes are unavailable. We take no responsibility for lost or returned packages caused by wrong, incomplete, or outdated addresses provided by customers.
Customs Fees & Import Tax
International shipments may incur import duties, taxes, or customs clearance charges set by your local authority. These extra fees belong to the buyer and are not covered in item prices or shipping cost.
Damaged, Lost & Missing Items
If your goods arrive damaged, get in touch with us within 48 hours after delivery and attach clear photos of packaging and products. If tracking marks the package as delivered but you haven’t received it, please reach out within 21 days after shipment so we can launch an investigation.